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Retail Banking Compliance Senior Manager

Salary: £70k - £100K - London

We are specifically looking for candidates to join our client's regulatory conduct, compliance and lending practice. You would join a team who are self-starting, agile and thrive on bringing past experiences to new and diverse challenges. They are happy to work as individuals or as part of multi-disciplinary teams to provide hands on, client facing services to clients. These services can be in the form of regulatory/consulting advice, implementation support or controls review and recommend reports.


Below are some of the types of work you could be involved in:

  • Governance arrangements, compliance and risk management

  • Regulatory authorisations

  • Conduct risk management frameworks and MI

  • Sales practices and customer journeys

  • Mortgage lending and advice

  • Consumer credit lending

  • Complaints and arrears handling

  • ​Past business reviews / customer redress schemes


Responsibilities include:

  • Contributing to development of new business relationships and business proposals

  • Managing a client delivery portfolio reporting to the team Director and Senior Managers

  • Delivering business and regulatory programmes

  • The role will provide you with experience of working with a wide variety of financial services clients, where you can demonstrate your understanding of regulatory requirements and approaches to project and programme delivery. 

  • Leading engagement teams of up to 5 staff

  • Managing and building day-to-day client relationships across a network of stakeholders internally and externally

  • ​Managing staff and taking on coaching responsibilities

Experience required:

  • Significant experience of working within professional services/consulting organisations, financial services firms, or regulators including experience of one or more of conduct of business, customer outcomes, mortgages, consumer credit

  • Leadership skills with a proven track record of successfully leading work-streams

  • Strong client relationship, stakeholder management and inter-personal skills, with a proven track record of dealing and influencing stakeholders

  • Good commercial awareness, sound reporting skills and the ability to work under your own initiative

  • Excellent oral and written communication skills (ie report writing)

  • The ability to apply independent judgement during engagements and to support conclusions reached to senior level personnel both internally and externally

  • Very strong attention to detail  

  • Strong power-point skills

  • Agility – an interest in working in a dynamic environment and on different types of projects


For more information contact Jemma Graffin

Senior Consultant, Regulatory Consulting
Phone: 01732 746 668
Email Jemma

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