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Regulatory Change Compliance Officer - Reg Tech firm

Salary: £60,000 - London

Job description

Our client is a growing firm that provides market leading intelligence and solutions to a broad range of financial services firms. Our client is now looking for an individual to lead their growing Regulatory Content Operations Team.

Do you want to be part of a rapidly growing small company, providing market leading intelligence and solutions to a broad range of financial services firms, including some of the largest in the world?

Our client is a fast growing Regtech start up and independent think-tank which provides intelligence to help the financial services industry implement regulatory change in a faster, cheaper and safer manner. They have utilised their unique, independent position in the market to achieve results through our innovative approach, collaborative model and our state-of-the art platform, which has been making waves in the regulatory change space.

As a part of our client's continued plans for growth, they are now looking for an individual to lead their small but growing Regulatory Content Operations team, who are responsible for the sourcing and loading of regulatory information onto this platform. The successful candidate will not only be responsible for expanding the current small existing team, but will also be expected to manage the development of significantly new internal processes and systems with a view to increasing business efficiency, customer quality as well as handling increased volumes.

This role offers a fantastic opportunity to work in a small organisation with big aspirations. Attitude & aptitude are as important as experience - our client is a dynamic business where talented people who fit naturally with our culture will thrive.

This role is based in Central London and will report directly into the COO.

The successful candidate will have:

  • A solid understanding of the key Regulators and the initiatives that they are looking to implement in the European Financials Services market (knowledge of the US and Asian markets would also be desirable)

  • Excellent problem solving & analytical skills with an ability to prioritise & work independently as well as in a team environment

  • Well-developed interpersonal skills, a personable and confident presentational manner and excellent written and spoken English

  • A "make it happen" personality who has the necessary attention to detail - someone who does what it takes (in a professional way) to get the job done

  • A creative, pragmatic & analytical approach - you will be able to provide recommendations & make decisions

  • A dedicated customer care focus & approach with a keen eye for detail as the users of our content are looking for a consistent high level of quality

  • Solid technical understanding & be able to converse across all areas of the business about future possibilities of operations technologies & know when to challenge our management team & tech teams

  • An ability to initiate & drive projects to completion with minimal guidance

  • A resilience to change - someone who responds & thrives in constant change & evolution

    In addition, the following skills are desirable:

  • Been an operations manager with experience of building and motivating a team within a fast-moving environment

  • Previous relevant experience in financial services

  • Knowledge of other major languages.

    The responsibilities of the successful candidate will include:


  • Defines and implements a strategy for the Regulatory Content operations, solutions development and management - assists management in setting goals that promote company growth

  • Prepares budgets that balance growth requirements and continuous improvement efforts in line with operational realities.

  • Ensuring financial targets and other agreed targets are met in all departments

    Customer satisfaction

  • Ensuring that all aspects of the Regulatory Content operations area are centred around delivering an excellent customer experience

  • Work with the other areas of the firm to ensure that customer requirements for a quality product that is delivered in a timely manner are met

  • Develop customer feedback mechanisms and scorecards to identify and prioritise areas for improvement of customer satisfaction

    People / resource management

  • Foster a positive working environment and ensure high levels of staff satisfactions at all times in order to get the best performance from the staff

  • Build a well trained team that is capable of flexibly working to deliver the high levels of customer satisfaction that is required

    Workload management

  • Plan and manage team’s workloads to meet goals (especially customer satisfaction ones) and deadlines

  • Transform an “english only operations into one that can handle multiple languages

  • Works closely with other areas to promote efficient optimisation of processes

  • Develop produces and guidelines that are not just a book on the shelf, but are a “living” document that allows the team to continuously learn from its mistakes


  • Technology is key to delivering the above. Push the limits of what is capable to ensure that what we are asking our staff to do adds significant value to the customer and the firm.


Although our team do try to respond to all applications, unfortunately this is not always possible.  Therefore, should we not have contacted you within 5 days of your application you have not been successful on this occasion.

For more information contact Mark Holmes

Managing Director
Phone: 01732 746 668
Email Mark

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